Excerpts from my internal annual Stedi letter

I mentioned in my last post that almost all of my writing is internal to Stedi these days. I just published an abridged version of my internal annual Stedi letter from a few months back over on the Stedi blog – it’s about customer obsession vs operational excellence, how the laws of thermodynamics apply to software companies, pricing philosophy, and more. If such topics interest you, have a read.